A tourist accommodation establishment is a place that provides services to serve the accommodation needs of tourists. According to current regulations, organizations and individuals providing tourist accommodation services voluntarily register for star classification for tourist accommodation establishments with competent agencies.
Categories of tourist accommodation establishments
Categories of tourist accommodation establishments are provided in Article 48 Law on tourism 2017, including:
Conditions for tourist accommodation service business
Individuals, organizations conducting tourist accommodation service business need to meet the following conditions:
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Have registered business in accordance with regulations of law.
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Meet the conditions for security and order, fire prevention and fighting, environmental protection and food safety in accordance with regulations of law.
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Meet the minimum conditions for infrastructure and services provided for tourists.
The authorities to rate tourist accommodation establishments
The authorities to rate tourist accommodation establishments are provided as follows:
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The General Department of Tourism has the power to assign 04-star and 05-star ratings.
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The tourism authority of the province shall assign as 01-star, 02-star and 03-star ratings.
The procedure for applying for star classification certificate of tourist accommodation establishments
According to current regulations, the procedure for applying for star classification of tourist accommodation establishments is carried out as follows:
Step 1: Submit an application for star classification certificate of tourist accommodation establishments.
Organizations and individuals providing tourist accommodation services shall submit 01 set of dossiers to competent state agencies.
Step 2: Receipt of application.
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In case the dossier is invalid, within 03 working days from the date of receipt of the dossier, the competent state agency must notify in writing and clearly state the request for amendment and supplementation.
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If the application is valid, the competent state agency shall coordinate with the socio-professional organization in tourism in appraising the star classification of the tourist accommodation establishment.
Step 3: Decision for star classification of the tourist accommodation establishment.
Competent state agencies shall coordinate with socio-professional organizations in tourism and make decisions on star classification of tourist accommodation establishments.
Legal basis
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Law on Tourism 2017.
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Decree 168/2017/ND-CP guiding the Law on Tourism.
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Circular 06/2017/TT-BVHTTDL guiding the Law on Tourism issued by the Minister of Culture, Sports and Tourism.
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Circular 34/2018/TT-BTC stipulating the rate, mode of collection, payment and management of fees for appraisal and recognition of the class of tourist accommodation establishments and other tourist service business establishments meeting service standards. tourist service issued by the Minister of Finance.
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National standard TCVN 4391:2015 on Hotels - Rating.
Siglaw provides consultation on star classification application for tourist accommodation establishment:
“Customer satisfaction is Siglaw's measure of success. With us, every customer is a brand ambassador!”
Therefore, Siglaw takes care of each customer in the most thoughtful way, Siglaw provides consultation on star classification application for tourist accommodation establishment, customers will receive full support as follows:
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Provide consultation on the preparation of necessary documents and information and fill the entire application for star classification application for tourist accommodation establishment.
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Answer and provide consultation on legal regulations related to the star classification application for tourist accommodation establishment.
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Guide customers to carry out all procedures at the competent authority.
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Provide consultation to customers to stipulate the fee level when appraising star classification applications for tourist accommodation establishments.
Service quality standards:
At Siglaw, with the slogan "Confidential - Responsible - Professional - Prestigious", we establish "Standards for providing services to customers" and all Siglaw's lawyers and experts always perform at the highest level:
1. High professional quality: Our legal services are always counseled and performed by lawyers and experts with deep professional knowledge and experience to ensure the consulting solutions are always accurate, comply with the law and bring high value to customers.
2. Confidentiality: Ensuring the security of customer information is, in any case, always one of our top priorities.
3. Punctuality: We guarantee to meet the requirements of the work deadlines. Accordingly, the work progress will always be closely followed and promptly informed to customers.
4. Quick response: Any exchange, contact or customer request will be responded to quickly, promptly or within 24 hours at the latest.
5. Integrity: We always maintain integrity in all cases, comply with regulations on professional ethics in all cases.
6. Professionalism: We bring professionalism in the deep legal knowledge of our team of Lawyers and Experts in any profession or field; professionalism in multilingual communication when customers always feel easy to exchange work with us in many different languages (Vietnamese, English, Chinese, Korean); professionalism in attitude and working style with customers.
7. Enthusiasm and friendliness: We are always ready to support our customers to the best of our ability and in any case. We ensure that our clients always feel comfortable and at ease with friendly communication with any Lawyer.
8. Simple and Convenient: We always strive to find ways to provide our services in a way that makes our customers feel as comfortable and convenient as possible.
9. Value added: In the process of providing services, we always try our best to provide consulting options/suggestions to help customers compare and choose the best and complete solution.
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